"My experience was so pleasurable!"

Hi Terry,
Happy New Year!

I have to tell you that I bought my car from you guys a little over two years ago and it was the best experience I've ever had purchasing a car.  Every time I'm at the dealership, my experience is so pleasurable.  People always ask me why I drive down to Littleton when there are closer dealerships to downtown, and it's because of your people and the experience.  Everyone I have come in contact with has been absolutely wonderful!  I know that when I'm ready to buy/trade in, I will be back.  Thank you!
 
Hope you have a great week!
 

Stacey C.

"Imagine the Savings of V-Plus Rewards"

I hope that your customers realize the value of the service that you are providing. Shelley and I flew out on 11/19 at midnight so I drove to the airport and parked. We were both supposed to fly back on 11/26 but she decide to stay for three more days. When I got to the airport I realized that the car key was still with Shelley in Barbados. I took a cab to her parents gallery and Paul ran me around to get the extra key and then to the airport to get the car. The cab was $70.00 from the airport to Greenwood Village and parking was $148.00 for seven days. Imagine how much you are saving people each month....

Tom M.

"Delightful to Work With"

The New Service Advisor, Whitney was a delight to work with. She answered all my questions in the most professional manner possible. Really nice person and good addition to your staff. Thanks again.

Walter F.

"Efficiency and Thoroughness!"

As always, Matt Guiet and the rest of the staff were beyond excellent! I am always impressed with the efficiency and thoroughness that accompany all of my visits to your facilities. Keep up the outstanding work and I will keep coming back.

Mike M.

"Truly Exceptional"

The service I've received at Mercedes-Benz of Littleton has been superb, and my service manager is truly exceptional. He listens to your concerns and is very attentive to meeting all expectations.

Theresa A.

"Quite a Thrill"

Mr. Minnick,
 
About a month ago I purchased an 03 Corvette from your dealership sight unseen.  Just wanted to tell you what a jewel of a Sales Associate you have in Robert Bird.  His communication was excellent throughout the whole process, which took several days to complete considering the paperwork that had to be Fedexed and having the car shipped to me.

Mr. Pierce was the first person I communicated with and he is very efficient with his dealings, which I also appreciate.  I never felt like I got the typical "used car salesman" treatment from him or Mr. Bird.  He was no nonsense and took care of business.
 
It was quite a thrill as I watched an 18 wheeler pull up on my street with my Corvette on the back of it.  The car was just as described and I'm enjoying it very much.  Please pass my thanks along to Mr. Bird and Mr. Pierce.
 
Sincerely,

Greg C.

"Toasting Great Service"

No unresolved questions or comments! The only way Todd could have made my experience any better would have been to meet me with a Scotch & Soda with a twist & I prefer McDougals single malt.

Bob L.

"Genuinely Focused"

My service adviser Todd White is very attentive and genuinely focused on proving me with quality. He cares about taking care of my vehicle to ensure my beloved 2004 C230 will last a long time. Who knows, maybe we'll reach 500,000 miles.

Glenn L.

"Sincere Appreciation"

Terry,
 
I am writing to express my sincere appreciation regarding the customer service provided by Louie Quezada and Brandon Blair. Both gentlemen exemplify the standards Mercedes Benz promotes. As the current Mercedes Benz commercials state "the best or nothing", these two have held this standard when it comes to customer service. I have received the best customer service one can possibly provide. Not only should they be recognized, their examples of customer service should be promoted throughout the Mercedes Benz of Littleton dealership. Specifically, they listened and responded promptly with answers. Both Brandon and Louie's actions have assured a customer for life.
 
Sincerely,

Duane G.

"Completely Accommodating"

To whom it may concern,
I wanted to let the powers that be know about the experience that I continue to have when dealing with Todd White at Mercedes of Littleton. He is thorough in every aspect of his job, and a pleasure to deal with. He is always friendly, and completely accommodating. He is an invaluable member of your team, and will hopefully be recognized for it.

Chance F.

"Very Impressed"

Terry,
 
I just wanted to follow up with you and thank you for handling the situation with our Mercedes the way you did. It felt for a while that we purchased our car through a regular dealership where they skimp everywhere they can. Buying a Mercedes should provide someone with an exceptional experience given the quality of the vehicle and investment they're making and you helped in that process, so thank you.
 
Brandon did a great job at getting the DVD players fixed and everything is working great. We really enjoy working with him.
 
We were also very impressed with Brooke when financing our car. We came to your dealership with a great interest rate from a credit union and she worked hard to find us a better rate, which saved us thousands of dollars over the life of the car. That's a big deal to us and we thought you should be aware.
 
Have a great day! Thanks,

Rich J.

"Service Was Outstanding"

The service experience was outstanding, very efficient and professional. It is why we have taken our automobiles in for service for over 10 years.

Matt did a great job!

Thank you.

Sigma Consulting Resources Llc

"Very Pleased"

MB of Littleton provides excellent customer service. We have been very pleased from the initial sales contact when we first came to look at our car through all of our service calls.

Thomas H.

"Service is Excellent"

The service is excellent!!!
Brian Sandoval did a fantastic job!!!!
Also the person responsible for the loaner car!!!

Isabella B.

"Great Buying Experience"

Recently purchased an ML550 from you (super car!). Cannot speak highly enough about your salesman Louie Quezada. Good to deal with and he made it a great buying experience!

Gordon S.

"Went Above and Beyond"

Sarah in the service department is quite an asset.  She went above and beyond to try to be of service on my last visit.  Matt was fabulous as always, but it is SO nice to do business with an organization where people pitch in at all levels to ensure customers are treated well.
 
Good Going!

Lynne

"Refreshing and Pleasant Experience"

As always, service with MB of Littleton is such a refreshing and pleasant experience.

Jeri M.

"Exceptional Employee"

Brandon helped me through my appointment. He is an exceptional employee: he explained service done, needed, and is very caring and knowledgeable of his job.

Brent H.

"No Stress!"

Most people when they have to have their vehicles serviced or to purchase new tires they stress out about it. I never do. Love going to Mercedes in Littleton, Colorado. Love Todd White in the Service Department. Everyone there is so nice, prompt and all needs for my car are always well taken care of. The place is clean and well maintained. Keep up the excellent work.

Nancy C.

"Phenomenal Experience"

The experience I have with the service department at Mercedes-Benz of Littleton is phenomenal. Maintaining a vehicle through your service department is hassle-free and quite frankly enjoyable. I am able to work all the while knowing that your team is able to take care of my MB.

Thank you for a job well done and providing a staff so proficient in what they do.

Mrs. Cody

"An Amazing Experience"

Truly an amazing experience from start to finish! I will recommend business your way.

Clifford H.

"Answers All Questions and Concerns"

Matt is so helpful and goes out of his way to be sure everything is done correctly and answers all questions and concerns.

He is the BEST!!!!!

Leanne L.

"Once Again"

Todd once again was a pleasure to work with. He always seems to accommodate my needs and is prompt when responding to phone calls. He makes doing business easy.

Robert D.

"Best Service Department!"

Nothing unresolved. You've got the best service department I have ever used!

Stan N.

"Exceptional Worker for you Dealership"

I want you to know that your technician Juan Uribe is an asset for your company, he is always cheerful and willing to help, exceptional worker for your dealership!

Rebekah B.

"Fell in love with the 2011 ML350 loaner"

Hans, thank you so much for getting my car in and out on an emergency drop off. While I thoroughly enjoyed the loaner ML350, it was so much easier on my schedule to get my vehicle repaired the same day. Thank you!

The only bad thing is, my wife fell in love with the 2011 ML350 loaner. Now we are considering trading our 2004 ML350 on a newer model. Sigh. :-)

Dennis L.

"Always Provides Good Advice"

My service advisor Matt is the reason I drive a Mercedes-Benz and have it serviced at Littleton. He takes the time to educate and help me understand the reasons for expensive repairs. He always provides good advice balanced with potential consequences.

Beth J.

"Such a Pleasure"

I love working with Todd. He is exceptional in how he treats me and always makes sure everything is done to my satisfaction. It is such a pleasure every time I just walk in without an appointment he immediately recognizes me. With a smile. I love that I work with the same person and he almost knows my car as much as I do. Todd is a great asset to your company. I would be lost walking in and not seeing his smile and readiness to help me out.

Laurie P.

"Very Impressed"

I am very impressed with Mercedes-Benz of Littleton. Their home pick up and transportation to and from Denver International Airport while maintenance is done is a wonderful service and loyalty builder.

Ned M.

"Extraordinarily Helpful"

My vehicle was rear-ended and experienced the need for call back repairs thereafter, Todd was extraordinarily helpful and knowledgeable in all cases. It had a definite impact on my experience of ownership.

John C

"Nicest Service Department"

You have the nicest service department I've been to at a Mercedes dealership, and I've been to quite a few!

Mike E.

"Very Welcoming!!"

Keep up the great work. It's a pleasure every time I come in. Very welcoming!!

Robert L.

"Easy for Vail Mercedes-Benz Owners!"

The only reason that I didn't rate the dealership; parking, waiting room amenities, etc., was that your dealership makes it quite easy for Vail Mercedes owners and picks up and delivers back our car for services. Thank you!!

Richard L

"Excellent Service Experience"

I wanted to take a moment to thank Brian again for an excellent service experience for the second time. His professionalism and care for his customers has ensured that I will continue to bring my car to Mercedes of Littleton. I have worked with a number of different automotive service shops over the years and I very rarely find a service adviser who makes me feel as though I am actually important. I understand that Brian has many customers, which is why I greatly appreciate his ability to focus so well on me and my needs while I'm there. I left the dealership feeling confident that my car had been given the attention it deserved and that all of the work had been completed thoroughly. This was especially important to me as my Wife and I took my E Class on a road trip into the mountains only a day later.

Stephen J.

"Phenomenal Personal Treatment"

I want to commend Rebecca and all of the Airport Care staff and drivers for the superior service they deliver. Rebecca and Heather are on top of their jobs and maintain courtesy and politeness in a demanding situation. The drivers are always prompt and courteous on their pickup and delivery.

It is because of this phenomenal personal treatment that I will buy another Mercedes from the Littleton dealership.

Thank you and keep it up everybody. You get the gold star!

Tom D.

"Truly Impressed"

No unresolved issues. I have been visiting MB of Littleton for about 3 years and have yet to receive any sub-par service. Todd White always greats me with a smile, and even remembers my name!!! I have NEVER had that kind of service. I had not seen or spoken to Todd for months. I was truly impressed. Thanks to Todd and ALL of your employess who keep me and my car VERY happy.

Eric M.

"Great Representation"

I just want to say what a pleasure it was dealing with Matt, the service adviser. He was easy to talk to, was very thorough in explaining the B Service procedure, and answered all my questions completely and with a bit of humor. Really great to have someone like him representing your dealership!

Randall S.

"Best Car Buying Experience"

Rod was great. This was, by far, the best car buying experience I have had. There was, and continues to be, a tangible difference with this dealership and others I have used in the past. Well done!

Thomas M.

"A very much respected and appreciated Thank you "

Dear Mercedes,

I would like to take a moment to "Thank" your company, engineers and safety teams.

On the night of March 15th, 2011 I was on my way home when I stopped at a street light in Parker, Colorado. After sitting there for a few seconds, I noticed through my rear view mirror a vehicle approaching me from behind. I got very nervous when I realized that the car wasn't slowing down. At the very last moment I realized the person behind me wasn't stopping and they were about to hit me. Luckily my normal habits are to keep plenty of room between me and the person sitting in front of me, so I threw the steering wheel to the left and slammed on the gas,.. all in an attempt to get out of the way. Unfortunately my actions weren't quick enough. I was re-ended on the back passenger side and I was shot to the far left turning lane.

At the moment of impact, the car's interior lights came on, the emergency lights began to flash and the car came to a rolling stop. Even though I was stunned, I felt ok and my attention switched to my immediate danger of being hit again. I quickly scanned the area and realized that I was off on the side of the road and out of immediate danger. I called 911 and reported the accident and remained in the car until the emergency crews approached the scene.

Once emergency crews arrived I got out of the car and informed them I felt initially fine and no one had checked the other driver, who was on the complete other side of the road.

Moments later when I meet the other driver she stated that she never saw me and never slowed down. This leads me to believe that she was traveling at least the speed limit of the road, which was 50 mph. She was driving a large sized GMC Envoy.

Understandably, She was very distraught; she was crying and kept repeating that she was so sorry and sorry for the damage to my Mercedes. I replied, "You're ok, I'm ok and I don't care about the car, but I'm glad I was driving my Mercedes!".

At that moment, I was so thankful that my Mercedes, in its strength in design and its safety features, allowed me to walk away from this car accident.

It wasn't till later when I returned to the car, that I noticed that the Mercedes neck rest deployed to reduce whiplash. Yet another feature to be so thankful for!

I know my quick re-action, to attempt to get out of the way, reduced the accident. However without the acceleration of the car it would have made my efforts useless. Not only would the accident have been worse, but I also would have been pushed into the car sitting in front of me.

I am now working with the insurance companies to replace the car. I will state, "I will not own anything else besides another Mercedes".

With all the above in mind, a very much respected and appreciated "Thank you" from me and my family, to yours.

I would also like to "Thank" my local Mercedes dealership, Mercedes-Benz of Littleton:

Not only do they provide me with excellent service, but they worked with me after the accident to answer my questions and locate a Certified Mercedes-Benz body shop to have my car evaluated properly.

Thank you to Todd White, and the staff at the Mercedes-Benz of Littleton.

David V.,Lead Database Engineer

"Extremely Helpful Staff"

This is the first time that I have bought a new car over the
Internet. It all worked like a dream - the car arrived  perfectly on
schedule and was in excellent condition.  My old car was picked up at the same day without any issues. Extremely helpful staff. I highly recommend Morrie Shepard as Internet Sales Manager. His great attitude and absolute honesty convinced me to buy the car which I haven't seen and driven. His trust in me as the owner of the "trade in" car was unbelievable. We finished the business based on our words and trust. That is the way how real business should be done. Thank you, Morrie, again.

Alex R

"Very Very Happy"

I am very very happy with my car! Dmitri is awesome! I told him what we wanted after we purchased my husband's car and he found it right away! I am very happy! Brooke in finance is awesome too! This was probably the best and quickest car buying experience ever. Thank You!

Gayla R.

"Very Impressed"

Very Impressed. This is the first time that I have bought a new car over the Internet. It all worked like a dream - the car arrived today perfectly on schedule. Great prices and extremely helpful staff. I highly recommend Mercedes of Littleton

J. Harrington

"Relaxing New Car Purchase"

Dmitri, you were right!!! It has been the most relaxing new car purchase I have ever made. From your first email, to delivery date and car arriving in A1 condition at my front door. I will be using Mercedes-Benz of Littleton for my next purchase"

K. Lawton

" People are Top Notch"

To the General Manager:
 
I am very remiss in writing this letter.
On Mach 11, at rush hour, my Mercedes just would not start. Juan was going to come out but then my car started (briefly) and I called Juan and told him not to bother. I went about 500 feet and my car stopped again, in the left lane and traffic was building up behind me. I called Juan again and he correctly thought the problem was the sender unit. He and Amanda Rowe, arranged for a Tow to your shop. Amanda also arranged for Enterprise in Parker to pick me up after the Tow service arrived and provide me with a rental. Although this was a bad situation at a very busy time and day, I just sat there thinking how lucky I was to have a relationship with Mercedes Benz of Littleton, where just one call to Amanda made a bad situation easier to deal with.
 
I have been coming to your service department for 9 years and deal with Matt who is terrific, but I am sure you already know that.
 
I just wanted to share my experience with you and reiterate that relationships matter, your people are top notch and when I do buy my next Mercedes, you can absolutely bet it will be with MB of Littleton because of your excellent staff.
 
Again, kudos to Juan, Amanda and Matt!

William Y,Colorado

"Cost Effective Experience"

Purchasing or leasing a car from an out of state dealer can be an easy and cost effective experience as I found by dealing with Morrie Shepard at Littleton Mercedes-Benz in Littleton  Colorado.  Great price, attention to detail and delivery right to your house!

Dr. C,Scottsdale, Arizona

"Honest and Timely Feedback on Service "

My husband and I have a 1999 ML320. It has been a great car for us. We use it almost every weekend to go to our home in the mountains of Colorado. It's performance over the years has been exceptional. We have only had it serviced at the dealership in Littleton, Colorado. Our current service manager, Matt Guiet has continued to provided us with honest and timely feedback on service related issues. We feel very comfortable with him and the entire staff at our dealership. We look forward to another 10 years of carefree driving and outstanding service with our Mercedes. Thank you & Merry Christmas!

Janel S.,Colorado

"Most Professional Individual "

I would like to take this opportunity to recognize and also extend our deepest appreciation to the best Assistant Service Manager that you have working for you at the dealership. I have personally know this individual for several years now and I know what I am talking about when I say he is the best in the auto business.

So far, I have deployed and completed four combat tours of Iraq and one special mission deployment to Afghanistan. All throughout those stressful missions in the Middle East, I never had to stop and think if my wife's vehicle was being well taken care of at Mercedes-Benz of Littleton. If I did ask myself that question, I already knew the answer to the question. It was "YES"!

Why was I so sure? Because I knew that Matt Guiet was on "point" and "covering my back" on this most important mission of keeping my wife's vehicle, her only form of transport ation while I am away protecting the nation and our way life, running. Matt Guiet, your Assistant Service Manger, is the most professional individual that I have ever met in the auto industrial. His high degree of customer service is well honed and his desire to assist his customers with special needs, such as mine, is a credit to him and the Mercedes-Benz of Littleton dealership. That is why I do business with you! Because of Matt Guiet.

In my eyes and in my book, Matt Guiet is a superb and highly polished professional and I want to thank the Mercedes-Benz of Littleton management team for hiring, training, and retaining outstanding Assistant Service Managers such as Matt Guiet. I would like to please ask the dealership's General Manager to personally pass-on to Matt my deepest heart-felt appreciation for all that he has done for me and my family while I have been gone and tell him that he has been the "best" battle-buddy that I have ever serviced with.

I thank you in advance for your kind attention, time, an d continued support.

Carlos & Wanda M,Highlands Ranch, CO

"Wonderful to deal with"

On Friday Oct 16 we bought a Lincoln Navigator from your dealership.  We have bought and sold probably 40+ vehicles over the past years and we just wanted to let you know that we have never been treated as well as we were this past Friday.  Your sales staff, especially Morrie, are wonderful to deal with and are genuinely nice people.  Thank you for such a pleasant buying experience. We will be telling all our friends about your dealership. 

Dean S

" Professionalism "

The one and only reason I keep buying and service of my car at your dealership is because of Matt Guiet and also Juan. Matt brings to your service department a professionalism, yet he is a caring and understanding man who goes out of his way to complete the work and get s my car back to me in the most convenient way for me. He should be recognized for his outstanding efforts and Juan should also be commended for his efforts. Both men make the dealership a special place and they are so nice to everyone who is around the entry. The office staff is very good as well. I hope that you will commend your staff for their efforts and make a very positive effort to continue to do so. Thank You

Dana D,

" You have an amazing team! "

Terry,
I wanted to write a quick note to you to compliment your people. On New Year's Eve we had a complete electric system failure on our new ML350. The engine was running but nothing else worked and the car could not be turned off. The roadside assistance folks immediately put Juan on the case. Juan was unbelievable. He not only made a trip out on New Year's Eve to get the engine stopped, but came back the next day with a loaner and even made a third trip to assist the tow truck driver in loading the car. Matt, in service, also went above and beyond the call of duty. He not only found and repaired the problem right away, he drove it back to our house in Castle Pines and returned in the loaner car.    
 
We greatly appreciate all of this fantastic service and will tell everyone we know to buy their next Mercedes from your dealership!  

Carl Fitch, Castle Pines

"Friendly and Dependable "

Terry has turned around the entire customer service environment. Between he and Matt Guiet, I have received nothing but the best customer service.

Matt and his team, including the friendly and dependable valet's, who have delivered and picked up my car for service here in the foothills of Colorado, have all earned my trust, respect, appreciation, recommendation and loyalty for this dealership.

They all have gone the "EXTRA MILE" for me. For example, in late September this year, they serviced and delivered my car in time to fulfill one of my dreams: to drive my beautiful red convertible SL500 over Independence Pass all the way to Aspen, on a day with perfect blue skies and brilliant golden aspens.

It made me very happy. It was an ultimate experience.

Sieglinde D. McConnell ,Golden, CO

"Polite and Professional"

I wanted you to know that Bryan picked us up last night from the airport and you could not have a better representative of what Mercedes-Benz means to us.  He is the most polite and professional young man ( he has picked us up several times ) and one that I would want representing my company if I had this type of service.

Craig F.

"Surpassed My Expectations"

I have been a Mercedes fan for about six years, and the only problems I have ever encountered have been with dealership sales or service. The cars have always been great.
 
In this instance, the dealership personnel, particularly Morrie Shepard, not only eliminated complaints, but surpassed my expectations in every way.
The car involved is a model I have been searching for since late September: a 2008 low mileage S63 AMG. I found quite a few available on eBay, Cars.com and locally in Dallas, Texas where I live.
After narrowing the list to five based on condition, CarFax reports, Certification and options, I began the task of making the final selection. Since only one of the vehicles was local, and since my business commitments make casual travel very difficult at this time of year, I was resigned to buying a car sight unseen.
 
That translates into placing a lot of trust in whomever is representing the car, and I ruled out individual sellers on that basis. Still, there were five reputable dealers (not all Mercedes) who had models of this fine car for sale.
 
It didn't take long to realize that Mr. Morrie Shepard was the kind of person I wanted to deal with. He was professional, prompt, interested without being pushy, and in every way responsive. He promised that the car was perfect, and assured me that if it was not exactly as described, I could send it back.
Well, it arrived yesterday?a day earlier than Morrie had estimated, and was exactly as promised. I now cannot complain about dealership experience when discussing Mercedes, thanks to Mr. Shepard and his associates at Mercedes-Benz of Littleton. Since we have never met in person, I can only assume that the treatment I got is the same that you or anyone else will get from him. I encourage you to test and find out for yourself.

Ben H.

"Prompt and Helpful"

I recently purchased a used Mercedes-Benz that I located out of state, at M-B of Littleton.  Over the course of the preceding week, I exchanged several e-mails and phone calls with Morrie Shepherd.  Each communication was prompt and helpful.  Ultimately, I made the decision to fly into Denver and purchase the vehicle.  Morrie arranged transportation from the airport to the dealership, which was very convenient.  Once at the dealership, Morrie ensured the vehicle was clean and ready for me.  The dealership personnel was friendly and efficient with the paperwork.  Overall, I was quite pleased with the entire process.  I would happily recommend Morrie Shepherd as a helpful and conscientious salesman and M-B of Littleton as a reputable dealership.  Please extend my thanks to all involved.

Aaron M.

Service & Parts Hours
Monday:         7:30 am - 6:00 pm
Tuesday:         7:30 am - 6:00 pm
Wednesday:     7:30 am - 6:00 pm
Thursday:        7:30 am - 6:00 pm
Friday:            7:30 am - 6:00 pm
Saturday:        8:00 am - 1:00 pm
Sunday:           Closed