"Experience was Extremely Positive"

I recently purchased an E-350 from Albert and wanted to provide some feedback to you. My experience was extremely positive from beginning to end.  Albert provided the highest level of customer care which is synonymous with MB.  I recently brought my vehicle in for service and Albert greeted me and personally walked me through the entire process from introducing me to the personnel in the Service department all the way to assisting me with obtaining a loaner car.  He has ensured I will be a customer for life and goes well beyond the bounds of customer care.  Albert has followed up with me several times since my purchase and continues to provide the highest level of customer service.  I wanted to ensure Albert is recognized for his excellence in the areas of customer service and professionalism.  I would be happy to recommend MB of Littleton and specifically Albert to anyone I know who may be interested in purchasing or leasing a Mercedes.

Didi D,

"Cost Effective Experience"

Purchasing or leasing a car from an out of state dealer can be an easy and cost effective experience as I found by dealing with Morrie Shepard at Littleton Mercedes-Benz in Littleton  Colorado.  Great price, attention to detail and delivery right to your house!

Dr. C,Scottsdale, Arizona

"Unlike Any Car Dealer"

Morrie,
 
I just wanted to take a moment to tell you what a wonderful experience - a surprise and a blessing! - purchasing my 2004 Infiniti G35 Coupe was.  From the first moment we spoke I could tell you were a man of integrity, and someone I could trust.  The vehicle is exactly what you promised, and seems almost brand-new!  Mercedes-Benz of Littleton is unlike any car dealer I have worked with in 20 years.  At every opportunity you folks found ways to make this a better transaction - a better experience - than any vehicle I've ever purchased.  I expect to be buying more vehicles from you over the years, thanks to the way you, Justin, and Sharmin treated me during the whole transaction.  And that means something from a guy that has to fly in from Texas to buy from you!
 
We arrived safely last night about 8:00 PM after a spirited and fun ride across Colorado, New Mexico, and the Panhandle and Hill Country of Texas.  The G35 performed beautifully, cruising in utmost comfort and carving long, connected sweepers in an exciting rush.  What a magnificent car!  As you know from our talks, I've been privileged to have quite a few fun cars, but this has already become my favorite - quick, responsive, authoritative in acceleration, and above all, safe and comfortable.  I wanted you to know that you and this amazing car have earned a customer for as long as you're in the business.
 

Steve B.,Texas

"Real Professionalism and Integrity"

Dear Andrew, Matt and Juan,
 
I want to thank you for handling my tire problem with real professionalism and integrity. You went above and beyond, and I know that.
 
If I had my way you would all get bonuses for New Year's!! I am a Broker for Fuller Sothebys and have participated in many of the events you've done.  I will try extra hard to sell a new Mercedes with every house in 2010!

Amy A. ,Fuller/Sothebys DTC

"Honest and Timely Feedback on Service "

My husband and I have a 1999 ML320. It has been a great car for us. We use it almost every weekend to go to our home in the mountains of Colorado. It's performance over the years has been exceptional. We have only had it serviced at the dealership in Littleton, Colorado. Our current service manager, Matt Guiet has continued to provided us with honest and timely feedback on service related issues. We feel very comfortable with him and the entire staff at our dealership. We look forward to another 10 years of carefree driving and outstanding service with our Mercedes. Thank you & Merry Christmas!

Janel S.,Colorado

"Service was Superb"

Hi Robert...........Judy A. here.  I just wanted to let you know that Mark and I took advantage of your shuttle service to and from the airport.  We were going on an 8 day cruise and really didn't want to leave our car at the airport for that many days.  Your service was superb and I want to give a huge thanks to Zack who was our driver.  He is a wonderful young man and was very timely and helpful !!
Thanks for offering this service !!

Judy A.,

"Most Professional Individual "

I would like to take this opportunity to recognize and also extend our deepest appreciation to the best Assistant Service Manager that you have working for you at the dealership. I have personally know this individual for several years now and I know what I am talking about when I say he is the best in the auto business.

So far, I have deployed and completed four combat tours of Iraq and one special mission deployment to Afghanistan. All throughout those stressful missions in the Middle East, I never had to stop and think if my wife's vehicle was being well taken care of at Mercedes-Benz of Littleton. If I did ask myself that question, I already knew the answer to the question. It was "YES"!

Why was I so sure? Because I knew that Matt Guiet was on "point" and "covering my back" on this most important mission of keeping my wife's vehicle, her only form of transport ation while I am away protecting the nation and our way life, running. Matt Guiet, your Assistant Service Manger, is the most professional individual that I have ever met in the auto industrial. His high degree of customer service is well honed and his desire to assist his customers with special needs, such as mine, is a credit to him and the Mercedes-Benz of Littleton dealership. That is why I do business with you! Because of Matt Guiet.

In my eyes and in my book, Matt Guiet is a superb and highly polished professional and I want to thank the Mercedes-Benz of Littleton management team for hiring, training, and retaining outstanding Assistant Service Managers such as Matt Guiet. I would like to please ask the dealership's General Manager to personally pass-on to Matt my deepest heart-felt appreciation for all that he has done for me and my family while I have been gone and tell him that he has been the "best" battle-buddy that I have ever serviced with.

I thank you in advance for your kind attention, time, an d continued support.

Carlos & Wanda M,Highlands Ranch, CO

"Kudos to Staff and Management "

We recently purchased a vehicle at your facility and out experience has been nothing but excellent customer service! We would like to recognize Morrie Shepard, Judy Reyes and those whose names we may have missed that made our trip to your facility a very pleasant one.

Thank you for being the Company that you are. Customers like use are more than grateful for the service that you provide.

Magdalena T,Colorado Springs, CO

"Wonderful to deal with"

On Friday Oct 16 we bought a Lincoln Navigator from your dealership.  We have bought and sold probably 40+ vehicles over the past years and we just wanted to let you know that we have never been treated as well as we were this past Friday.  Your sales staff, especially Morrie, are wonderful to deal with and are genuinely nice people.  Thank you for such a pleasant buying experience. We will be telling all our friends about your dealership. 

Dean S,

" 10s across the board!"

Hi Patrick---thanks for the call and follow up! The only problem I have now is that the wife won't quit "smiling". I'm not sure if you have any cure for that..................You and your staff were a pleasure to deal with every step of the way and get 10s across the board! Everybody from the receptionist on up at your dealership was "polite", courteous and genuinely friendly---the way business should be done! Kudos to your owner (s) and sales team.

I WILL be a repeat customer!

Peter C.,Evergreen, CO

"Completely Trustworthy "

I just wanted to take a moment to bring to your attention what a great asset you have in John Axton.  Purchasing an $80000  pre-owned car sight unseen from halfway across the country  was certainly a risky proposition, and one frankly that I was very uncertain about.. Yet John Axton was such a professional through the entire process that all my fears were allayed.  Everything he promised was delivered 100%.  His description of the condition of the car couldn't have been more accurate, and the deal was easier than any other car I have bought here in New York.  In these times it is very rare when you can trust someone especially when you haven't met them face to face.  I can say that from my dealings with John Axton he is completely trustworthy and does credit to your franchise.  You are lucky to have him and I couldn't be happier with my CL550.

Andrew R.,New York

"Light years ahead of your competition"

Hi Morrie

Thanks for you help but I decided to buy a used ML500 locally here in Chicago.

For what it worth, your organization comes across as very professional on the web and is light years ahead of your competition.

Jeff G. Chicago, IL,

"Extremely Happy"

Patrick and Mark,
 
Thanks for taking care of my friends over the past couple of days.  I know that they will both be extremely happy with their new Mercedes.  I appreciate your outstanding service level and ease and comfort you provide in the purchase of a vehicle.  I will continue to bring my friends, co workers and family back into Mercedes-Benz of Littleton every chance I get.
 
When I look to purchase my next vehicle I will be sure and give you a call.

Darren C. Highlands Ranch, CO,Sysco

"Honest Approach"

As an out-of-state buyer, Morrie helped put my mind at ease.  He worked diligently in providing all the information I asked for, and took an honest approach to helping me with the transaction. 

Thank you

Ariel C. Fairfax, VA,

" Truly a pleasure "

I am writing to let you know of my experience with your service department.  In the past year, each time that I have needed service for my vehicle; it has been truly a pleasure.  I am especially impressed with Juan Uribe.  Recently when I came to retrieve my car after a repair, my husband accompanied me.  Juan brought the vehicle from the shop after making sure it had been cleaned.  My Husband was so impressed with Juan; he told me that he is going to trade his Lexus for a Mercedes simply based on the encounter.     We have the Mercedes Benz road side assistance posted in the car, which give us great comfort wherever we travel.
Our thanks to you and Juan Uribe for the excellent service; we truly appreciate the customer care.

Mike and Robin Dobbs, Littleton

" Experience was Excellent "

I purchased a C63 AMG via the internet in February 2009 from Mercedes Benz of Littleton.  My experience was excellent from beginning to end.  Morrie Shepard was always available to me by phone and responsive to all my questions.  I received my car without a hitch and have thoroughly enjoyed it since.  I can recommend Morrie and MB of Littleton without reservations.

Dr. Alan K, Houston

" Professionalism "

The one and only reason I keep buying and service of my car at your dealership is because of Matt Guiet and also Juan. Matt brings to your service department a professionalism, yet he is a caring and understanding man who goes out of his way to complete the work and get s my car back to me in the most convenient way for me. He should be recognized for his outstanding efforts and Juan should also be commended for his efforts. Both men make the dealership a special place and they are so nice to everyone who is around the entry. The office staff is very good as well. I hope that you will commend your staff for their efforts and make a very positive effort to continue to do so. Thank You

Dana D,

" You have an amazing team! "

Terry,
I wanted to write a quick note to you to compliment your people. On New Year?s Eve we had a complete electric system failure on our new ML350. The engine was running but nothing else worked and the car could not be turned off. The roadside assistance folks immediately put Juan on the case. Juan was unbelievable. He not only made a trip out on New Year?s Eve to get the engine stopped, but came back the next day with a loaner and even made a third trip to assist the tow truck driver in loading the car. Matt, in service, also went above and beyond the call of duty. He not only found and repaired the problem right away, he drove it back to our house in Castle Pines and returned in the loaner car.    
 
We greatly appreciate all of this fantastic service and will tell everyone we know to buy their next Mercedes from your dealership!  

Carl Fitch, Castle Pines

" Experience was delightful "

My experience with Morrie was delightful.  Morrie went to great lengths to ensure my vehicle purchase went smoothly.  From preparing the export documentation to demonstrating the many features of my SLK and handing over the keys, he provided excellent customer service throughout the entire purchase.  Thanks Morrie!!!  I love my toy!

Bev Erickson, Calgary

"Friendly and Dependable "

Terry has turned around the entire customer service environment. Between he and Matt Guiet, I have received nothing but the best customer service.

Matt and his team, including the friendly and dependable valet?s, who have delivered and picked up my car for service here in the foothills of Colorado, have all earned my trust, respect, appreciation, recommendation and loyalty for this dealership.

They all have gone the ?EXTRA MILE? for me. For example, in late September this year, they serviced and delivered my car in time to fulfill one of my dreams: to drive my beautiful red convertible SL500 over Independence Pass all the way to Aspen, on a day with perfect blue skies and brilliant golden aspens.

It made me very happy. It was an ultimate experience.

Sieglinde D. McConnell ,Golden, CO

" Very satisfied "

I just wanted to drop you a note to let you know how pleased I am with the service provided by Mark Larson, both in my purchase of a new ML 550 and for his follow-up after the sale.

Mark treated me with courtesy and sales professionalism. He was not so much ?selling? as he was helping. He was patient in explaining the different model?s features. He allowed me to test drive the ML twice so that I could be sure that this was the vehicle that suited me. I especially appreciated his full disclosure of pricing and leasing factors. All of this gave me confidence in buying from him and your dealership.
   
Mark has given good advice on which exterior/interior protection services were worthwhile, and is making sure that I am satisfied with the results. He has been coordinating this with the Service Department.

And further to his after the sale service, Mark offered to take the time to have my wife come in so he could teach her the ML?s telephone/navigation features.

Mark is a consummate sales professional who truly cares about more then just the sale, but that the customer is satisfied and is being treated well.

I am very satisfied with your dealership as represented by Mark, and look forward to being a customer.    

A. Thomas Tenenbaum, Lone Tree

" Pleased with service "

 
Mark Larson sold me a new car and I picked it up yesterday. I was very pleased with his service and attention to detail. Every time I called Mark, he promptly called me back and went out of his way to provide exceptional service. You should be aware that many of my calls to Mark were at 7:00 a.m. on his cell phone. He always took my call.

I found Mark to be very knowledgeable and very straight forward. I will recommend Mark to my friends.  

Alen C Shafner , Denver

" Absolutely love the car "

Hi Morrie,

Just thought I'd let you know that we absolutely love the car and are so happy with the whole experience.  Thanks so much for all your help! 

Thanks so much!  The car will serve our needs perfectly, and even aside from that, we just LOVE it!

Annette, Arkansas

"Thank you"

Hi Morrie, Just a quick follow up w/ you Thank you for taking such great care of me in such a low key classy way, I m thrilled!!

Jeorg K., Lakewood, CO

" Excellent vehicle "

Morrie,

Thank you for your work to help us purchase this excellent vehicle. The time you took yesterday to help me through the 'shell shock' of the negative equity in the Range Rover had really helped. And of course, allowing us to take the S55 home gave us the time to enjoy the true value.

Dan A.,Evergreen, CO

"Fantastic car!"

The 2007 Mercedes-Benz S550V4 got delivered this afternoon and it is a fantastic car. I really like the condition! I am glad I didn't waste my time coming to Denver to see the car, although it would have been nice to meet you. Thanks for all your help Morrie.

Anup P,Troy, MI

"Best Experience"

Best experience I have ever had at a car dealership!!!
Service of a 2009 MERCEDES-BENZ GL-CLASS

Gina C.,

"Smooth and Honest"

Hey Morrie,
 
Thanks. I must say you have served me very well and you gave me my ML 320 CDI in better condition than I thought. Also your commitment is full and response fast. I am glad I dealt with you, and Mercedes-Benz is lucky to have you. This my 2nd purchase of Benz  and, the deal went smooth and honest,--thanks again Morrie

Capt S,Peterborough, Ontario