Mercedes-Benz of Littleton

CONTACT US BY TELEPHONE

CALL 1-800-367-6372 or Juan Uribe direct 1-303-884-2587
Please have the following information ready:

1.  Your Name
2.  Vehicle Identification Number
3.  Year, Model, and Color of Vehicle
4.  Telephone Number Where You can be reached
5.  Disabled Location of Vehicle
6.  Description of Problem
   

CONTACT US BY TELE AID

If your vehicle is equipped with Tele Aid and you are a Tele Aid subscriber:

1.  Press the Wrench Button* in your vehicle (located in armrest or overhead console).
2. You will be connected with a Roadside Assistance Dispatcher. Tele Aid will automatically send the dispatcher information about your vehicle type and location.**
3. Describe the problem you are experiencing to the Dispatcher.
4. The Dispatcher will send appropriate service personnel to your location.

• * See your operators manual for complete instructions.
• ** Only where cellular and GPS are available.
  

SIGN AND DRIVE

Mercedes-Benz Roadside Assistance will arrange to bring you some fuel if you run out, replace your flat tire with your spare, or jump-start your vehicle if your battery is dead all at no charge, for as long as you're driving a Mercedes-Benz (or even someone else's). Charges may apply for replacement parts.

• For certain models (i.e.: AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's Tirefit puncture sealant.

TRIP ROUTING

If you're planning a trip in your Mercedes-Benz, we can point the way free of charge.
Well provide you with a high-lighted route indicating major cities, points of interest, and distances, as well as a convenient list of toll-free phone numbers for major airlines, hotels, and rental car agencies. At least two weeks before your journey is to begin, call 1-800-FOR-MERCEDES (1-800-367-6372) and request Trip Routing assistance (please have your vehicles VIN handy when you call).

TRIP INTERRUPTION

If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:

• The breakdown occurs more than 100 miles from your home.
• The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.
• Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed. A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle?s initial disablement.
  

*All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at
your local dealer for details.

ADDITIONAL INFORMATION

TOWING

In the event your vehicle requires a tow, Mercedes-Benz Roadside Assistance can facilitate arrangements for your vehicle to be towed to the nearest authorized Mercedes-Benz dealer. The tow service providers, however, are not contracted through Mercedes-Benz, and their response
times, as well as their costs, will vary. The Roadside Assistance Program does not cover the cost of towing. Please see the Warranty Information Booklet or discuss with your authorized Mercedes-Benz dealer to ascertain whether or not towing charges may be covered for a warrant-able repair.

OTHER REPAIRS

Due to the variety of special tools, parts and diagnostic equipment that are required to repair our vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than Sign and Drive assistance, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership. In the event a technician is called upon for repairs beyond the Sign and Drive program, and the repair is not covered under any Mercedes-Benz Warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. The fees are as follows: $25.00 service fee plus labor at 11/2 times the participating dealers normal labor rate (minimum charge: 30 minutes, plus parts and towing, if necessary, at the dealers normal retail pricing). There is a surcharge of $40 for a service call between the hours of midnight and 7:00 A.M. Payment may be made by cash, credit card or personal check, depending on the policies of the dealership or tow service provider. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore dealership personnel will provide the appropriate refund in qualifying cases.

SERVICE RESTRICTIONS

Every attempt will be made to assist a customer, however, the following circumstances may limit our ability to provide services to you:

1. Restricted Roadways Many states/cities have roadways in which they do not let unauthorized emergency road agencies enter to assist their customers. In these cases we will contact the local authority overseeing emergency road service in that area to assist.
2. Acts of Nature Due to heavy snowstorms, flooding, or other acts of nature, ability to obtain service may be limited or in some cases, service may be unavailable. In these cases you may be asked to call 911.
3. Vehicle Accessibility Additional charges may apply for a breakdown location that is not a reasonably accessible roadside location, as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to, Parking Garages that may inhibit a tow services ability to access and retrieve disabled vehicles, and vehicles that are on off-road locations. A program of this magnitude simply would not be possible without the enthusiastic support of Mercedes-Benz dealers. It?s reassuring to know that virtually all Mercedes-Benz dealers across the continental United States and Hawaii and Alaska, participate in this program. Roadside Assistance service will be provided to all customers by an authorized Mercedes-Benz dealer within approximately a 30 mile radius. Depending on the circumstances these services may be provided by an outside independent service provider, courtesy of

Mercedes-Benz Roadside Assistance. Mercedes-Benz reserves the right to limit services and reimbursement to an owner or driver under the program described when, in the sole judgment of Mercedes-Benz, the claims become excessive in frequency or type of occurrence. Mercedes-Benz also reserves the right to revise or discontinue the described benefits/services at any time without notice, at the sole discretion of Mercedes-Benz. Prices mentioned above and services available are current as of date of printing of this material and are subject to change without notice.